Key benefits include:

• Unified Platform: Combines CRM and ERP functionalities in one solution.
• Scalability: Suitable for businesses of all sizes and industries.
• AI-Powered Insights: Use AI and analytics for smarter decision-making.
• Integration: Seamlessly connects with Microsoft tools like Office 365 and Power BI.
• Customization: Tailor workflows, dashboards, and modules to your needs.

Microsoft Dynamics 365 offers a variety of modules, including:

• Sales: Manage leads, opportunities, and customer relationships.
• Marketing: Automate campaigns, analyze performance, and engage customers.
• Customer Service: Streamline case management and improve customer satisfaction.
• Field Service: Optimize scheduling, dispatching, and on-site service.
• Finance: Automate financial processes and gain real-time insights.
• Supply Chain Management: Enhance inventory, procurement, and logistics.
• Human Resources: Manage employee records, benefits, and payroll.

Yes, Microsoft Dynamics 365 is primarily cloud-based but also offers on-premises and hybrid deployment options for businesses with specific needs.

Microsoft Dynamics 365 integrates seamlessly with:

• Microsoft Office 365: Tools like Excel, Word, and Outlook.
• Microsoft Teams: For collaboration and communication.
• Power Platform: Power BI, Power Apps, and Power Automate for advanced analytics and automation.
• Third-Party Apps: Via APIs and pre-built connectors.

Industries benefiting from Dynamics 365 include:

• Retail and eCommerce
• Financial Services
• Healthcare
• Manufacturing
• Professional Services
• Nonprofit Organizations

Microsoft Dynamics 365 offers enterprise-grade security with:

• Data encryption in transit and at rest.
• Role-based access controls.
• Compliance with global standards like GDPR, HIPAA, and ISO certifications.

Pricing depends on:

• The modules and features you select.
• The number of users and licenses.
• Deployment type (cloud, on-premises, or hybrid).
  Contact ShanVri for a customized pricing consultation.

Microsoft Dynamics 365 enhances customer engagement by:

• Providing a 360-degree view of customers.
• Enabling personalized marketing campaigns.
• Offering omnichannel customer service.
• Streamlining sales and service processes for faster responses.

Yes, Microsoft Dynamics 365 is highly customizable, allowing businesses to:

• Design workflows and automation.
• Build custom dashboards and reports.
• Create tailored apps using Power Apps.

ShanVri provides:

• End-to-end implementation of Microsoft Dynamics 365.
• Customization of modules to meet your business needs.
• Integration with existing systems and tools.
• Training and support for seamless adoption.

Microsoft Dynamics 365 supports:

• Cloud Deployment: Hosted on Microsoft Azure for flexibility and scalability.
• On-Premises Deployment: Managed within your infrastructure for greater control.
• Hybrid Deployment: A combination of cloud and on-premises solutions.

• CRM (Customer Relationship Management): Focuses on sales, marketing, and customer service.
• ERP (Enterprise Resource Planning): Manages back-office functions like finance, supply chain, and HR.
  Dynamics 365 integrates both CRM and ERP into one unified platform.

AI in Dynamics 365 offers:

• Predictive analytics for better decision-making.
• Automated lead scoring and customer segmentation.
• Real-time insights to identify trends and opportunities.
• Intelligent recommendations for sales and service teams.

The implementation timeline depends on the complexity of your requirements. ShanVri ensures efficient deployment, typically ranging from a few weeks to several months.

• Sales Automation: Manage leads, track opportunities, and close deals faster.
• Marketing Campaigns: Automate and analyze marketing efforts.
• Customer Support: Provide efficient, omnichannel support.
• Financial Management: Streamline accounting and budgeting processes.
• Inventory Management: Optimize supply chain and logistics.